Appointment
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What is the positioning/fee level of your hospital?A：For common conditions, the average consultation fee for family medicine is RMB 600-1350 per visit. Please note that the actual cost of your clinic visit will be determined by our doctors based on the complexity of your condition.
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What are the departments in the hospital?
A：We have outpatient departments including General Surgery, Internal Medicine, Surgery, Orthopedics, Ophthalmology, Otolaryngology, Gynecology, Pediatrics, Traditional Chinese Medicine, Stomatology, Rehabilitation, as well as medical examination centers and inpatient departments.
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What is your payment method?
A：Suntec Hospital collaborates with numerous insurance companies to provide customers with direct settlement services. We will prepare a bill for each visit to assist you in obtaining insurance. The company conducts a claim, and the amount of the claim is determined based on the medical insurance plan you hold. You only need to pay the out of pocket portion not covered by the insurance plan (if there are out of pocket clauses). For customers who have not purchased any insurance, we accept cash and multiple credit card settlements. For more information on insurance direct payment and related services, please contact our settlement department at 021-53308008-818/816 or billing@suntechospital.com .
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What are your business hours?
A：Shanghai Suntec Hospital opening Hours: Monday - Saturday, 9am - 8pm. and public holidays will be notified separately.
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How long does it take to make an appointment in advance? Appointment method?
A：No matter whether you are seeing a doctor for the first time or not, you can make an appointment by phone, Suntec Hospital Palm Hospital or WeChat official account customer service. There is no time limit for how long in advance. For the first visit, you can follow the "Suntec Hospital" WeChat service account, select "Palm Hospital", log in, select "Outpatient Appointment", and then select the corresponding department and doctor's appointment date to make an appointment. Scan the code and follow the official account of Shende Hospital for appointment:
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Do I have to make an appointment to see a doctor? Can I make a same-day appointment? Or do a walk-in?
A：We recommend that you make an appointment in advance by calling 021-5330 8008, or through the "Suntec Hospital" handheld hospital, or through our WeChat official account customer service. If you don't make an appointment, we will try our best to help you see a doctor, but you may need to wait.
